Return / Warranty Policy

RETURN:

You may return a product for refund, store credit, or exchange (if due to CTactical) within 30 days of the order shipment date. (The order shipment date and order notification are sent via email).

CONDITIONS:

  • The product is new, unused and in original condition with all original hang tags and packaging.
  • Inclusive of all the accompanied accessories: straps, buckles, etc.
  • Make sure that you have removed your personal items from the product.
  • Inclusive of all gifts or bonus items (if applicable).
  • Follow the same packaging procedures as when you received the product. The package should not affect the dimension, shape or damage the products.
  • You are responsible for all shipping charges.
  • We have the right to refuse your request if any of the conditions above are not satisfied.
  • In case the product that you receive does not match the order, or has any defects, please contact us as soon as possible. We can opt for a replacement product or a full refund for the order. Moreover, please deliver the mistaken/defective product back to us (with the 6 conditions stated above); however, the shipping cost will be covered by CTactical Australia.

SPECIALS

All sales of products under our "Specials" category are FINAL sales and returns are not accepted.

DISCLAIMER

While all our clients and their orders are very important to us, we reserve the right to cancel any order (and refund the full cost) at our discretion.

Warranty Policy

We offer a one-year limited warranty in Australia (starting from the order date on CTactical's system) for manufacturing defects in components, zippers, buckles, etc.

This warranty does not cover damage caused by improper care, negligence, normal wear and tear, or the natural breakdown of colours, materials and buckles over extended time and use.

Please note that our products are made up of many intricate details. Most of them come from different suppliers. Each part of the bag is made with different methods and machines; sometimes a bag is not assembled end-to-end by a factory. We therefore allow errors within acceptable limits, based on a step-by-step list for final quality review. If the error does not affect the intended use or the balance of the bag, it will not be considered a defect.

Besides, when the product is damaged during use, the defects on the product will be handled with different solutions depending on the damaged part. Please contact us directly to get the appropriate assistance for your case.

Please send us an email to: team@ctactical.com.au

We would appreciate it if you could provide a more detailed description with a photo of the defective product. This makes our processing faster and more accurate.